Which payment methods do you accept?

We accept all credit cards (Visa, MasterCard, Discover, and American Express) as well as payment via PayPal. We also accept payment over the phone, and within the USA you can send us a check.

How do I access a course or lecture once I’ve purchased it?

When you purchase a product you are also required to setup an account. This is a very easy and simple process. Whenever you want to access any product you have purchased, you merely have to log into your personal profile with the login details you supplied upon registration.

How long will I have access to a course or lecture once I have purchased it?

You will have lifetime access to the products you purchased on Jung Platform.

Can I enroll and pay over the phone and not via your website?

Yes you can. Although we do encourage you to enroll via the website, as that is where you will be able to have direct access to all the products you’ve purchased. Our website is highly secure and our team has gone the extra mile to ensure it’s as easy as possible to navigate and to use. 

Please do try it out and let us know what your experience was. However, if you still prefer to order by phone, call us at +1-801-656-8806

Why do I need an account on Jung Platform?

By creating an account you can see your order history, and access all your video and audio recordings related to the products you purchased. It will also ensure that we have your correct email address so that you will be reminded of upcoming live classes if you are enrolled in one.

I’ve lost my email reminder for a class. Where can I access it?

If you cannot find the reminder email in your Inbox (make sure you also checked your Spam and Junk folders), log into your account profile on Jung Platform to check the date and time of the next class.

What currency are your prices listed in?

All prices for products sold on Jung Platform are listed in US Dollars. When enrolling, prices for the product(s) ordered will be displayed both on the site and on your order confirmation email in US Dollars. If you are paying via credit card, when viewing your statements your payments may be converted to reflect your local currency.

What if I want to enroll in a course with live classes that have already started?

If a course with live classes is in progress, you can still enroll at any time. Once you have enrolled, you will have access to all past class recordings in your personal Jung Platform account profile. You then will also be able follow the upcoming live webinars. Once a live class and course ends, it automatically becomes an on-demand class or course.

What if I am unable to attend a live class in a course?

Within 3 – 5 days after the live class was broadcast, recordings of live classes will be available on your course homepage within your personal account. We will also send you an email to alert you when they are available in your account.

What if I purchased a course or lecture before your new website launched? Can I still access the content I enrolled for in the past?

Yes, all the past links which you received when you purchased a product will still be available and active. Going forward, all your new purchases will be available to view in your personal account.

How do I reset my password?

Select “Login/Register” (or click on “Account” at the top of the site and then “Login”) and then “Forgot Your Password?” underneath the password field. Enter your email address and select “Submit.” You will then receive an email with a link to reset your password within a few minutes. Please check your inbox, junk, and spam folders. 

If you do not remember the email address you used to set up your account, you can call  +1-801-656-8806 (between 8am and 8pm Mountain Standard Time; UTC/GMT -7 hours). Or please email [email protected] and we will assist you. 

Can I download audio files directly to my mobile device?

Yes, for most Android devices. For Apple and other devices, please download the file to a computer and transfer via iTunes and a USB connection.

Are CE credits available?

Unfortunately at this point in time we do not offer CE credits. We will make an announcement the moment this changes.

Who is Carl Jung?

Although not formally part of our team, Jung Platform would not exist if it were not for this man. Carl Gustav Jung (1875 – 1961) was one of the pioneer explorers of the psyche. What differentiated him from others is that he recognized that we as human beings are also spiritual creatures. 

He incorporated Freud’s appreciation of the biological drives that move humankind, and Alfred Adler’s emphasis on family dynamics in the formation of personality. Yet, he moved beyond both to identify and track the central fact that as meaning-seeking, meaning-creating animals, we also have a spiritual life. A spiritual life that suffers when we are disconnected from that which nourishes the soul.

Carl Jung is arguably our time’s most important observer of humanity. Almost six decades after his death, his work is still relevant and resonant. Today, he could be regarded as a western medicine man who had a worldview similar to most indigenous healing traditions. Many of the ancient wisdom traditions offer deeply significant insights for practical living in the western world, and have many correlations with Jungian psychology. Collective unconscious and the world of dreams, for example, would be synonymous for the indigenous view of the Other World.

Jung was the founder of analytical psychology and his work was highly influential in fields like psychiatry, anthropology, archeology, literature, philosophy and religious studies. One of the central concepts of Jung’s psychology is individuation – the lifelong psychological process of differentiation of the self out of each individual’s conscious and unconscious aspects. Jung considered individuation to be the main task of human development. 

He also created some of the most well known psychological concepts still used today. These include, among many others, complex, typology, archetype, persona, animus/anima, shadow, synchronicity, the collective unconscious, extraversion and intraversion, He also pioneered a number of tools for working with the psyche, including active imagination and dreamwork. 

Jung was also an artist, craftsman and builder as well as a prolific writer. Many of his works were not published until after his death and some are still waiting publication. 


How much does it cost to attend the Summit?

It is free to attend. Payment will only be required if you purchase an All-Access Pass.

How can I access the summit?

  • For starters, please check that you are logged-in on our summit page summit.jungplatform.com. Simply click on the Login button on the top right and you will be sent a  link on your registered email address. Click on the link and you are in your account! 
  • If you get the message ‘There are no attendees registered with this email address’, then you will have to Register by clicking on the Register Now for Free button on the summit page summit.jungplatform.com. You will receive a confirmation email once you’ve registered successfully. Click on the link in the email and you are in your account!
  • We recommend that you stay logged-in for the duration of the summit. This way when you receive the daily links for that day’s sessions, you do not have to login each time to view a session. 
  • You will receive daily links on your registered email to watch the day’s sessions, an hour before the first session begins (09:00 am PT). Please remember to check your spam or promotions in case you don’t see this in your inbox.

I registered, but haven’t seen any confirmation?

You should receive confirmation of your registration within a day from Machiel from Jung Platform. Please check your Spam/Promotions folder and ensure you save our email address ([email protected])  so it doesn’t happen again.

How do I add summit sessions to my calendar?

Please click on the Schedule button, once you are signed into your summit account. Here you will have the option to add talks to your calendar.

How do I know what time the summit is in my time zone?

Once you register, the timings you see in your schedule on the summit page automatically adjust to the time zone you are in. 

What if I miss a scheduled session, can I still access it for free?

Each session will be free for 24 hours following its scheduled release time. As an example – a 9:00am PT scheduled session will expire at 08:59am PT on the following day. If you missed viewing it within 24 hours you can access it by purchasing an All-Access Pass.

Where can I watch the videos that were already released?

You will see a tab on the top of the summit page that says ‘Replays’. Click on this to watch whichever replays are available as per the schedule. If you do not see the ‘Replays’ button, you are probably not logged-in so please login first!

If you missed viewing it within 24 hours you can access the replay by purchasing an All-Access Pass here. 

I need help purchasing the All-Access Pass. Who do I contact?

It’s easy to purchase the All-Access pass from our summit page here, but should you require any assistance you can email [email protected] 

I bought the Summit All-Access Pass. How do I access Summit recordings and free gifts?

To access the pass, go to www.jungplatform.com. Sign in (your username is the email id you bought the pass with), click on My Account->Your Purchases and the pass will be here.

When can I access sessions using my All-Access pass?

Each day’s summit sessions will be available to you at the start of the day.

When I purchase the All-Access Pass, how long do I have access to the programs?

You will have lifetime access and can watch as many times as you like.

All other Customer Support questions.