Frequently asked questions

WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all credit cards (Visa, MasterCard, Discover, and American Express) as well as payment via PayPal. We can also send you an invoice to make payments. Please reach out to info@jungplatform.com for this.
HOW DO I ACCESS A COURSE OR TALK ONCE I'VE PURCHASED IT?
When you purchase a program, a Jung Platform account is automatically created for you.
To access your program:
  1. Please sign in to your account by clicking the Sign In button on our website home page.
  2. You will then have to enter your Email and Password. If you have trouble locating your password, you can reset your password by selecting 'Forgot Password' on the sign in form.
  3. All your courses can be found in 'My Account' once you are signed in.
HOW LONG DO I HAVE ACCESS TO A COURSE OR TALK ONCE I HAVE PURCHASED IT?
You will have lifetime access to the programs you purchase on Jung Platform, as most of our programs are recorded.

If a program is not recorded, you will have access only during the live timings. Some of our programs are not recorded and this will be specifically mentioned on the course homepage. If you are unsure about a program, feel free to write into info@jungplatform.com to check.
WHY DO I NEED AN ACCOUNT ON JUNG PLATFORM?
By creating an account you can see your order history, and access all your video and audio recordings related to the programs you purchased. It will also ensure that we have your correct email address so that you will be reminded of upcoming live classes if you are enrolled in one.
WHERE CAN I ACCESS MY ZOOM LINK FOR A LIVE CLASS?
Your personal link to join the classes is always available to you in your Jung Platform account. Once signed in to your account, navigate to the course page. In the “Course Overview” section of the course page, you will find your personal Zoom link under each class.

We also send email reminders 1 day before the live event to everyone successfully registered for a course. Please check your Inbox for these reminders, and if you don’t see them, kindly check your Spam, Junk, or Promotions folders.

If you still encounter any issues, don’t hesitate to reach out to us at info@jungplatform.com
I'VE LOST MY EMAIL REMINDER FOR A CLASS. WHERE CAN I ACCESS IT?
If you can not find your email reminder in your inbox kindly check your Spam, Junk, Trash or Promotions folders.

However, PLEASE NOTE: Your personal link to join the classes is always available to you in your Jung Platform account. Once signed in to your account, navigate to the course page. In the “Course Overview” section of the course page, you will find your personal Zoom link.

If you still encounter any issues, don’t hesitate to reach out to us at info@jungplatform.com
WHAT CURRENCY ARE YOUR PRICES LISTED IN?
All prices for programs sold on Jung Platform are listed in US Dollars. When enrolling, prices for the program(s) ordered will be displayed both on the site and on your order confirmation email in US Dollars. If you are paying via credit card, when viewing your statements your payments may be converted to reflect your local currency.
WHAT IF I WANT TO ENROLL IN A COURSE WITH LIVE CLASSES THAT HAVE ALREADY STARTED?
If a course with live classes is in progress, you can still enroll at any time. Once you have enrolled, you will have access to all past class recordings in your personal Jung Platform account. You then will also be able to follow the upcoming live webinars. Once a live course ends, it automatically becomes an on-demand course unless otherwise specified on the course page.

Some of our programs are not recorded and this will be specifically mentioned on the course page. If you are unsure about a program, feel free to write into info@jungplatform.com to check.
WHAT IF I AM UNABLE TO ATTEND A LIVE CLASS IN A COURSE?
Within 2-3 business days after the live class was broadcast, recordings of live classes will be available on your course page within your Jung Platform account. Thereafter you will have lifetime access.

Some of our programs are not recorded and this will be specifically mentioned on the course page. If you are unsure about a program, feel free to write into info@jungplatform.com to check.
WHAT IF I PURCHASED A COURSE OR TALK BEFORE YOUR NEW WEBSITE LAUNCHED? CAN I STILL ACCESS THE CONTENT I ENROLLED FOR IN THE PAST?
Yes, all the programs you purchased in the past will still be available and active in your personal account. Going forward, all your new purchases will be available in your account as well. 
HOW DO I RESET MY PASSWORD?
Simply click 'Forgot Your Password' on the sign in form to reset your password.

Once you type your email address & click ‘Ok’, you will receive an email with a link to reset your password within a few minutes. Please check your inbox, junk, and spam folders.

If you do not remember the email address you used to set up your account, you can email info@jungplatform.com and we will assist you.
ARE CE CREDITS AVAILABLE
Unfortunately at this point in time we do not offer CE credits. We will make an announcement the moment this changes.
WHO IS CARL JUNG?
Although not formally part of our team, Jung Platform would not exist if it were not for this man. Carl Gustav Jung (1875 – 1961) was one of the pioneer explorers of the psyche. What differentiated him from others is that he recognized that we as human beings are also spiritual creatures.

He incorporated Freud’s appreciation of the biological drives that move humankind, and Alfred Adler’s emphasis on family dynamics in the formation of personality. Yet, he moved beyond both to identify and track the central fact that as meaning-seeking, meaning-creating animals, we also have a spiritual life. A spiritual life that suffers when we are disconnected from that which nourishes the soul.

Carl Jung is arguably our time’s most important observer of humanity. Almost six decades after his death, his work is still relevant and resonant. Today, he could be regarded as a western medicine man who had a worldview similar to most indigenous healing traditions. Many of the ancient wisdom traditions offer deeply significant insights for practical living in the western world, and have many correlations with Jungian psychology. Collective unconscious and the world of dreams, for example, would be synonymous for the indigenous view of the Other World.

Jung was the founder of analytical psychology and his work was highly influential in fields like psychiatry, anthropology, archeology, literature, philosophy and religious studies. One of the central concepts of Jung’s psychology is individuation – the lifelong psychological process of differentiation of the self out of each individual’s conscious and unconscious aspects. Jung considered individuation to be the main task of human development.

He also created some of the most well known psychological concepts still used today. These include, among many others, complex, typology, archetype, persona, animus/anima, shadow, synchronicity, the collective unconscious, extraversion and intraversion, He also pioneered a number of tools for working with the psyche, including active imagination and dreamwork.

Jung was also an artist, craftsman and builder as well as a prolific writer. Many of his works were not published until after his death and some are still waiting publication.

SUMMIT

HOW MUCH DOES IT COST TO ATTEND THE SUMMIT
It is free to attend. Payment will only be required if you wish to purchase an All-Access Pass.
HOW DO I ATTEND SUMMIT SESSIONS
You will receive an email from us, usually one hour before the day’s sessions begins, with links to watch the day’s talks. Simply click on the links and you should be able to watch!
I REGISTERED, BUT HAVEN'T SEEN ANY CONFIRMATION?
You should receive confirmation of your registration within a day. Please check your Spam/Promotions if you do not see it in the Inbox. You can ensure you save our email address so our emails don’t land up there again (info@jungplatform.com).
WHAT IF I MISS A SCHEDULED SESSION, CAN I STILL ACCESS IT FOR FREE?
Each session will be free for 48 hours following its scheduled release time (9 am PT). If you missed viewing it within 48 hours you can only access it by purchasing an All-Access Pass.
WHERE IS THE PROGRAM & REPLAYS PAGE?
All registered Summit attendees will receive a daily email with a link to the daily Summit page. The link will allow you to watch sessions as they release or catch-up on the missed sessions within 48 hours.
I NEED HELP PURCHASING THE ALL-ACCESS PASS. WHO DO I CONTACT?
It’s easy to purchase the All-Access pass from our summit page here, but should you require any assistance you are also welcome to email info@jungplatform.com.
I BOUGHT THE SUMMIT ALL-ACCESS PASS. HOW DO I ACCESS SUMMIT RECORDINGS AND FREE GIFTS?
Each day’s summit sessions will be available on your Dashboard at the start of the day.

Please go to our platform homepage and sign in using your email address and password. Once in your account, you'll see the summit on your dashboard. If you click on it, you'll be taken to a page with all the talks + free gifts.
WHEN CAN I ACCESS SESSIONS USING MY ALL-ACCESS PASS?
Each day’s summit sessions will be available on your dashboard at the start of the day.
WHEN CAN I PURCHASE THE ALL-ACCESS PASS, HOW LONG DO I HAVE ACCESS TO THE PROGRAMS?
You will have lifetime access and can watch as many times as you like.
ALL OTHER CUSTOMER SUPPORT QUESTIONS.
Please email info@jungplatform.com.