Which payment methods do you accept?

We accept all credit cards (Visa, MasterCard, Discover, and American Express) as well as payment via PayPal. We can also send you an invoice to make payments. Please reach out to [email protected] for this.

How do I access a course or lecture once I’ve purchased it?

When you purchase a program, a Jung Platform account is automatically created for you.

To access your program:

  1. Please sign in to your account by clicking the Sign In button on our website home page.
  2. You will then have to enter your Username and Password. Your username is the email address with which you have signed up for the program. You would’ve received an email on your registered email address with a system-generated password. If you have trouble locating it here is the link where you can ask for a new password: https://jungplatform.com/my-account/lost-password
  3. All your courses can be found in the ‘Your Purchases’ section of your account once you are signed in.

How long will I have access to a course or lecture once I have purchased it?

You will have lifetime access to the products you purchase on Jung Platform, as most of our programs are recorded.

If a program is not recorded, you will have access only during the live timings. Some of our programs are not recorded and this will be specifically mentioned on the course homepage. If you are unsure about a program, feel free to write into [email protected] to check.

Why do I need an account on Jung Platform?

By creating an account you can see your order history, and access all your video and audio recordings related to the products you purchased. It will also ensure that we have your correct email address so that you will be reminded of upcoming live classes if you are enrolled in one.

I’ve lost my email reminder for a class. Where can I access it?

There are two ways to get your link. Two days before the event we send you a reminder email. Please check your Inbox, and if it isn’t there please check your Spam/Junk/Promotions folders. 

The other option is to access your personal link to join the classes in your Jung Platform account. Once you are signed into your account, go to the ‘Classes’ section of the course page to find your personal zoom link.

What currency are your prices listed in?

All prices for products sold on Jung Platform are listed in US Dollars. When enrolling, prices for the product(s) ordered will be displayed both on the site and on your order confirmation email in US Dollars. If you are paying via credit card, when viewing your statements your payments may be converted to reflect your local currency.

What if I want to enroll in a course with live classes that have already started?

If a course with live classes is in progress, you can still enroll at any time. Once you have enrolled, you will have access to all past class recordings in your personal Jung Platform account profile. You then will also be able to follow the upcoming live webinars. Once a live course ends, it automatically becomes an on-demand course unless otherwise specified on the course page.

Some of our programs are not recorded and this will be specifically mentioned on the course homepage. If you are unsure about a program, feel free to write into [email protected] to check.

What if I am unable to attend a live class in a course?

Within 2-3 business days after the live class was broadcast, recordings of live classes will be available on your course homepage within your Jung Platform account. Thereafter you will have lifetime access.

Some of our programs are not recorded and this will be specifically mentioned on the course homepage. If you are unsure about a program, feel free to write into [email protected] to check.

What if I purchased a course or lecture before your new website launched? Can I still access the content I enrolled for in the past?

Yes, all the past links which you received when you purchased a product will still be available and active. Going forward, all your new purchases will be available to view in your personal account.

How do I reset my password?

Here is the link where you can ask for a new password: https://jungplatform.com/my-account/lost-password

Once you type your email address & click ‘Reset Password’, you will receive an email with a link to reset your password within a few minutes. Please check your inbox, junk, and spam folders. 

If you do not remember the email address you used to set up your account, you can email [email protected] and we will assist you. 

Can I download audio files directly to my mobile device?

Yes, for most Android devices. For Apple and other devices, please download the file to a computer and transfer via iTunes and a USB connection.

How can I clear unwanted courses from my cart?

You will see a cart symbol on the top of your screen. Click on that and your cart opens. 

On the left side of each item that is in your cart, you will see a tiny x. Click on the x and you can remove any unwanted courses

Are CE credits available?

Unfortunately at this point in time we do not offer CE credits. We will make an announcement the moment this changes.

Who is Carl Jung?

Although not formally part of our team, Jung Platform would not exist if it were not for this man. Carl Gustav Jung (1875 – 1961) was one of the pioneer explorers of the psyche. What differentiated him from others is that he recognized that we as human beings are also spiritual creatures. 

He incorporated Freud’s appreciation of the biological drives that move humankind, and Alfred Adler’s emphasis on family dynamics in the formation of personality. Yet, he moved beyond both to identify and track the central fact that as meaning-seeking, meaning-creating animals, we also have a spiritual life. A spiritual life that suffers when we are disconnected from that which nourishes the soul.

Carl Jung is arguably our time’s most important observer of humanity. Almost six decades after his death, his work is still relevant and resonant. Today, he could be regarded as a western medicine man who had a worldview similar to most indigenous healing traditions. Many of the ancient wisdom traditions offer deeply significant insights for practical living in the western world, and have many correlations with Jungian psychology. Collective unconscious and the world of dreams, for example, would be synonymous for the indigenous view of the Other World.

Jung was the founder of analytical psychology and his work was highly influential in fields like psychiatry, anthropology, archeology, literature, philosophy and religious studies. One of the central concepts of Jung’s psychology is individuation – the lifelong psychological process of differentiation of the self out of each individual’s conscious and unconscious aspects. Jung considered individuation to be the main task of human development. 

He also created some of the most well known psychological concepts still used today. These include, among many others, complex, typology, archetype, persona, animus/anima, shadow, synchronicity, the collective unconscious, extraversion and intraversion, He also pioneered a number of tools for working with the psyche, including active imagination and dreamwork. 

Jung was also an artist, craftsman and builder as well as a prolific writer. Many of his works were not published until after his death and some are still waiting publication. 

Summit

How much does it cost to attend the Summit?

It is free to attend. Payment will only be required if you purchase an All-Access Pass.

How do I attend the summit sessions?

You will receive an email from us, usually one hour before the first session of the day begins, with links to watch the day’s talks. Simply click on the links and you should be able to watch!

I registered, but haven’t seen any confirmation?

You should receive confirmation of your registration within a day. Please check your Spam/Promotions if you do not see it in the Inbox. You can ensure you save our email address so our emails don’t land up there again ([email protected])

What if I miss a scheduled session, can I still access it for free?

Each session will be free for the 48 hours following its scheduled release time. As example – a 9:00am PT scheduled session will expire at 08:59am PT on the following day. If you missed viewing it within 48 hours you can only access it by purchasing an All-Access Pass.

Where is the Program & Replays page?

All registered Summit attendees will receive a daily email with a link to the daily Summit page. The link will allow you to watch sessions as they release or catch-up on the missed sessions within 48 hours.

I need help purchasing the All-Access Pass. Who do I contact?

It’s easy to purchase the All-Access pass from our summit page here, but should you require any assistance you are also welcome to email [email protected]

I bought the Summit All-Access Pass. How do I access Summit recordings and free gifts?

Each day’s summit sessions will be available in your account at the start of the day. 

Please go to our platform homepage and sign in. Your username is the email address with which you made the All-Access purchase. Once in your account, go to MY ACCOUNT>YOUR PURCHASES>Click on the All-Access pass and you will be taken to a page with all the talks+free gifts.

When can I access sessions using my All-Access pass?

Each day’s summit sessions will be available in your account at the start of the day.

When I purchase the All-Access Pass, how long do I have access to the programs?

You will have lifetime access and can watch as many times as you like.

All other Customer Support questions.

Please email [email protected]